Portfolio Planning Tools

Project:  Internal Enterprise Web App
Role:  Design Lead (team of 4 designers)
Time:  ~2 Years
Work:  Lead design effort on the product team, incremental improvements to existing product

Results:
  • Researched, designed, tested and shipped a major feature in the first year
  • Received recognition award for contribution to the success of an important company initiative​
  • ​​Led DesignOps initiatives for better documentation and work planning across the design team

KACE Cloud MDM​

Project:  Unified Endpoints Management (UEM) Web App
​Role:  Lead Interaction Designer
Time:  2 years
Work:  0-1, requirements gathering, solutions design, prototype cycles, shipping product

​​Results:
  • Project MVP  designed and shipped on-schedule at the end of the first year
  • Appeared on Gartner's industry Magic Quadrant in launch year
  • ​As the sole designer on this project, I was responsible for 100% of product design decisions
  • Still-growing roster of paid enterprise subscriptions generating net-new ARR

​Adblock Revenue Recovery

Project:  B2B Enterprise Analytics Web App
Role:  UX Designer (contract)
Time:  ~1.5 Years
Work:  0-1, vision concept, high fidelity mockups, feature shipping

Results:
  • Designed and collaborated with developers to ship multiple features including dashboards, advanced user settings, reporting, etc...​
  • Newly functionality has since helped customers configure, visualize and understand millions of revenue recovery dollars
  • Many shipped designs are seen by millions of users every day​

​Machine Learning Quality Control

Project:  Screen/Touch Web/OnPrem App (with Proprietary Hardware)
Role:  UX Designer (contract)
Time:  ~1.5 Years
Work:  0-1, Vision concept, iterative designs, concept validation

Results:
  • Worked with diverse product teams to turn abstract ideas into proof of concept designs
  • Validated theories with iterative prototyping to focus R&D efforts on optimal technologies for effective automated physical QA workflows​
  • Product being used in factory floors today for manufacturing use cases​

HiMama

Project:  Childcare Mobile/Web App
Role:  UX Designer (contract)
Time:  2.5 Years
Work:  Flow audit, solutions design, visual design, feature shipping, evaluation cycle

​Results:​
  • Highest rated childcare app in North America with 4.9 stars in the iOS app store (35,000+ reviews!)
  • Active user count increased by 6-digits during my 2.5 years as the sole designer
  • Produced deliverables that helped the company win national contracts and receive several more rounds of funding (7.25M Series A in 2019)

Property Assessment App​

Project:  Internal Database Web/Mobile App (Government)
Role:  UX Designer (contract) 
Time:  7 Months
Work:  Process audit, vision concept, flow mapping, wireframes, hi-fi prototyping

Results:
  • High-fidelity prototypes presented to business stakeholders, successfully securing additional project funding and support 
  • Vision concept being used as guide for further in-house design and development​

Internal Investment Modelling

Project:  Proprietary Finance Intranet App
Role:  Senior UX Designer 
Time:  16 Months
Work:  0-1, process audit, flow mapping, process optimization, hi-fi prototyping, shipping features
​
Results:
  • Mapped out complex financial processes with many user types, touchpoints and data sources to identify areas of optimization
  • Designed, tested and worked with developers to build out tools to automate flows while still maintaining high degrees of easily-auditable human input 
  • Tool is being used today to model and process over a billion dollars of investments in the institutional alternatives portfolio​

​Dell Foglight for Virtualization

Project:  DevOps and IT Enterprise Web App
Role:  UX Designer
Time:  12 Months
Work:  Requirements gathering, solutions design, feature shipping, continuous evaluation cycle

Results:
  • Helped establish the design and user research process within the Toronto office
  • Updated interfaces with new features and optimized existing elements for more efficient flow
  • Introduced a redesign concept for new features based on customer concerns, research and cycles of user testing​​

Other things I spend time on...
  1. Writing about random design-related topics on my Medium blog
  2. Spent 100+ hours on this personal FAQ resources for early-career designers
  3. Used to mentor weekly via ADPList but transitioned to ad-hoc coffee chats via LinkedIn
  4. Involved in a few design communities I engage with daily, it's lots of fun​
YICHEN HE 2023